We’re experiencing a problem playing this video

While playing an Amazon Prime video, if you are getting We’re experiencing a problem playing this video error message, follow these troubleshooting tips and tricks. These are some of the working guides that you can follow to get rid of this Amazon Prime Video error. Although it is mainly an internet connection related problem, some other things can cause this issue too.

We're experiencing a problem playing this video

Video Unavailable – We’re experiencing a problem playing this video. For assistance, please go to www.primevideo.com/help.

We’re experiencing a problem playing this video

To fix We’re experiencing a problem playing this video error on Amazon Prime, follow these steps-

  1. Check internet connectivity
  2. Restart Amazon Prime app
  3. Disable VPN and proxy
  4. Check if the Amazon prime website is down
  5. Change streaming quality
  6. Check if HDMI cable is HDCP 1.4 or HDCP 2.2 compatible
  7. Disable browser extensions.

1] Check internet connectivity

Prime Video shows this error message when your internet connectivity does not meet its requirements. Therefore, it is recommended to check if you have a good internet connection or not.

Sometimes users do not get to know while watching the current episode, and the error occurs when it tries to load the next episode of a web series. This happens because Prime Video loads the content while you watch the show. If you lose your internet connection after Prime Video loads the current episode, it might show the error when it tries to load the next episode.

To check if you have a valid internet connection or not, there are several methods. Open a browser window and try to open any website.

Alternatively, open the Run prompt by entering Win+R, type ping 8.8.8.8 -t, and hit the Enter button. If it shows positive results continuously, go ahead with other solutions.

2] Restart Prime Video app

If you are watching a movie or show on the Prime Video app for Windows 10, it’s when you restart the app. If an internal issue causes this error, a restart will solve the problem immediately. On the other hand, if you are watching a video in the browser, close the browser and re-open it accordingly.

3] Disable VPN and proxy

We're experiencing a problem playing this video

If you are using a VPN and proxy app or service, turn it off temporarily. At times, VPN and proxy cause such an issue because of having a server connectivity problem. If you switch from the VPN or proxy to your original internet connection, there is a change of bypassing this error on the Prime Video website.

To disable VPN, open the installed VPN app on your Windows 10 computer, and disconnect from the server. If you are using a proxy, press Win+I to open Windows Settings, go to Network & Internet > Proxy. On the right-hand side, make sure that there is no entry under the Manual proxy setup, and Automatically detect settings is turned on.

4] Check if the website is down

If Prime Video’s official website is down, you cannot access any content in any way. That is why you will have to make sure that the official website is up and running. There are two methods to two.

First, visit DownForEveryoneOrJustMe.com website, enter primevideo.com, and click the or just me button.

We're experiencing a problem playing this video

If it is showing a negative result, wait for sometime before trying to load content.

Second, press Win+R to open the Run prompt, type ping primevideo.com -t, and hit the Enter button.

If it shows ping time continuously without error, the website is up and running.

5] Change streaming quality

We're experiencing a problem playing this video

If you have a slow internet connection and you try to stream “Best” quality streaming, there is a chance of getting this error message.

When Prime Video cannot load the content as requested by the user, it shows such an error message. Therefore, click on the settings gear icon while playing the video, and choose Good from the list instead of Better or Best.

6] Check if HDMI cable is HDCP 1.4 or HDCP 2.2 compatible

If you are watching the video on an external monitor connected via an HDMI cable, you must use HDCP 1.4 or HDCP 2.2 compatible cable. If you have HDCP 1.4 and you try to load UHD or HDR content, you will get this error. In simple terms, HDCP 1.4 is compatible with HD content, and HDCP 2.2 is compatible with UHD and HDR content.

7] Disable browser extensions

If you installed many browser extensions related to the proxy, VPN, and other internet connectivity, Prime Video might not comply with all of them. Therefore, it is one of the best options for you to disable all the extensions at once to check if you can play the content or not. If yes, enable one extension at a time and reload the content to find out the culprit.

These are some of the working solutions you can follow.

We're experiencing a problem playing this video

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Jacob MORRIS

Jacob MORRIS

MORRIS is an impassioned technology writer. He always inspires technologists with his innovative thinking and practical approach. A go-to personality for every Technical problem, no doubt, the chief problem-solver!

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