Fix Microsoft Store or Windows Update error 0x80246013

Error 0x80246013 occurs when we try to download an app from the Microsoft Store or when we run Windows Update. There is no one single cause as to why this error issue occurs, but one of the most relevant causes is that your Windows 10 system has problems connecting to Windows Update or Microsoft Store.

Installation Failure: Windows failed to install the following update with error 0x80246013

Error code 0x80246013

Microsoft Store or Windows Update error 0x80246013

Most of the time error 0x80246013 can create a lot of frustration in the user’s mind since they do not understand what is actually causing this issue. Keeping that in mind, we have curated the most probable solutions to fix error 0x80246013 on Windows 10. Therefore, here is how to troubleshoot error code 0x80246013 that shows on our display while installing or updating an application. You can try one of these fixes.

  1. Use Windows Store Apps Troubleshooter
  2. Run Windows Update Troubleshooter
  3. Delete these data files
  4. Reset Microsoft Store
  5. Disable Firewall and Antivirus Software.

Let’s look at these fixes in detail.

1] Use Windows Store Apps Troubleshooter

Windows Store Apps Troubleshooter is a built-in software program that identifies the general issues in your operating system and helps to fix them. Follow the below steps to use this tool and fix this error:

  1. First, right-click the ‘Start’ button and hit ‘Settings’ from the list.
  2. In the ‘Settings’ window, click on the ‘Update & Security’ option.
  3. On the subsequent page, select ‘Troubleshoot’ from the left-hand side pane
  4. From the options look for the ‘Windows Store Apps’ and click on it
  5. Once expanded, hit ‘Run the Troubleshooter’ option.

Now, wait for a few minutes for the Windows Store troubleshooter to identify the right cause and fix them. Once completed, the system will display the result

2] Run Windows Update Troubleshooter

windows update troubleshooter

Following the above procedure, you can similarly run the Windows Update Troubleshooter.

3] Delete these data files

Try this! Navigate to the following path in Explorer:


IF such a location exists on your PC, then here you may find two data files:

  • 9ND94HKF4S0Z.dat
  • 9NCGJX5QLP9M.dat

If you see them, move them temporarily to your desktop.

Now see if the problem goes away.

If it does, you may delete these 2 files; if it does not, you can move them back to the Checkpoints folder.

4] Reset Microsoft Store

Clear Windows Store Cache with WSReset.exe

This is one of the most workable solutions to fix any issue related to the Microsoft Store. Follow these steps to reset the Microsoft Store:

  1. Open the ‘Command Prompt App’ from the ‘Search Bar’ by typing ‘cmd.exe
  2. Right-click on the search result and select ‘Run as Administrator’ from the options
  3. If a ‘UAC’ opens, hit ‘Yes’ to provide your consent
  4. In the Command Prompt window type WSReset.exe and hit the ‘Enter’ key.

Try reinstalling the application again and check if error 0x80246013 persists.

5] Disable Firewall & Antivirus software

Sometimes, Windows Defender misjudges an application as malicious, which can trigger error 0x80246013 in Windows 10. Hence, disabling the settings temporarily in this security tool can fix this error. Follow these steps:

  1. Open the ‘Run’ dialogue box by hitting the ‘Window + R’ keys simultaneously.
  2. Enter ‘Control Panel’ in the text field and tap ‘Enter
  3. Now, set the ‘View by’ option to ‘Small Icons’ once you see the complete listings of items related to the control panel
  4. Locate ‘Windows Defender Firewall’ and click on it.
  5. Now, navigate to the left-hand side section and on the following page and switch the ‘Turn Windows Defender Firewall on or off’ to ‘Off’ for deactivating its features.
  6. Hit ‘OK’.

You should also try to disable your antivirus software, similarly.

Once, try to download or update the app from Microsoft Store or run Windows Update.

Remember to reactivate them once you have successfully completed your work.

We hope this guide helped you fix the error code 0x80246013.

Error code 0x80246013_featured image

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MORRIS is an impassioned technology writer. He always inspires technologists with his innovative thinking and practical approach. A go-to personality for every Technical problem, no doubt, the chief problem-solver!

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