Fix Amazon Prime Error Code 9068 or 5004

In this post we will show you how to fix Amazon Prime Error Code 9068, Unable to process your request OR Error Code 5004, Problem occurred error messages.

Amazon Prime is one of the best streaming services in the world. It is exchanging blows with Netflix with being relatively inexpensive. But nothing is perfect in this world. Amazon Prime users are exasperated by many errors and in this article, we will be addressing two of them. We will be seeing how to fix Amazon Prime Error Code 9068 or 5004 with the help of some simple but effective solutions.

Fix Amazon Prime Error Code 9068 or 5004

Fix Amazon Prime Error Code 9068, Unable to process your request

Many Amazon Prime users are seeing the following error message when trying to access Prime Video channels or while changing the Settings.

We’re Unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/videohelp.

Error Code: 9068

Reference ID: …….

The most common reasons for the error are server issues and registration glitches. However, we will be covering every possible solution of this article in this guide.

These are the things you can do to fix Amazon Prime Error Code 9068-  Unable to process your request.

  1. Check if Amazon Prime is down
  2. Reregister your Device
  3. Enable or Disable VPN

Let us talk about them in detail.

1] Check if Amazon Prime is down

Before looking for potential solutions, it is better if you check if the Amazon Prime server is down. You can use istheservicedown.com or downdetector.com to know if there is a recent spike in the reporting of Amazon Prime issues. If you came to the conclusion that the Amazon Prime server is down, the only thing you can do is wait for it to be back on track.

2] Reregister your Device

This error can be because of some glitch in registration. And by registering the device you can fix the error, nonchalantly. So, to deregister, you need to follow the given steps.

  1. Log in to your Amazon Prime account.
  2. Click on your profile > Account & Settings.
  3. Go to your device and “Deregister” the device that’s causing your trouble.

Now, register to the device that’s giving you trouble and check if the issue persists.

3] Enable or disable VPN

There are certain countries that are desolate from Amazon Prime’s support. If you are outside of that zone you won’t be able to connect to the Amazon server and hence will see this error.

Therefore, if you are using a VPN that connects you to a country with no Prime support, disable it. Whereas, if the region you are in doesn’t support Prime, you can either use a free VPN Service or invest in a paid one.

Fix Amazon Prime Error Code 5004, Problem occurred

Many Amazon Prime users are seeing the following error message when trying to access play a video in Amazon Prime.

Problem Occured

We’re Unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/videohelp.

Error Code: 5004

This error is can be because of many solutions as there are many variables at play here. There are many reasons why one may face this issue, corrupted cookies, VPN and firewall, poor Internet connection, etc. We have accumulated a list of all the possible solutions to resolve the error.

These are the things you can do to fix Amazon Prime Error Code 5004.

  1. Check your Internet Connection
  2. Reinstall Amazon Prime
  3. Disable VPN
  4. Clear Cache and Cookies

Let us talk about them in detail.

1] Check your Internet Connection

One of the many reasons why you see this error is poor Internet Connection. You can try checking other websites and see if they are working fine.

There are a few things that you can do to fix Internet-related errors. First of all, restart your system and router and see if the issue persists. If the issue shows some perseverance, call your ISP.

2] Reinstall Amazon Prime

A corrupted installation package can be the reason behind this error. The only way to fix it is by reinstalling the error. Different devices have different methods of reinstalling Amazon Prime, so, do that, and see if the issue persists.

3] Disable VPN

Another reason why you may see this error is because of the VPN. The reason is pretty obvious, there are some countries that don’t support Prime. So, if you are connected to one of those regions, you will see this error.

4] Clear Cache and Cookies

If nothing works, try clearing caches and cookies. If you are on a smartphone, you can dive into the Settings and click App > Amazon Prime > Clear Data.

If you are using the web version on your computer, you can go to the browser’s settings and clear its cache and cookies. This will fix the error for you.

Hopefully, you are able to fix Amazon Prime Error Code 9068 or 5004 with the given solutions.

Why does Amazon Prime keep saying something went wrong?

More often than not, you will see a “Something went wrong” error in Amazon Prime when your computer is not connected to the Internet, or if the Internet is fluctuating. You can fix slow Internet and if that doesn’t work, try other solutions aforementioned.

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Fix Amazon Prime Error Code 9068 or 5004

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Jacob MORRIS

MORRIS is an impassioned technology writer. He always inspires technologists with his innovative thinking and practical approach. A go-to personality for every Technical problem, no doubt, the chief problem-solver!

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